Privacy Policy

Last Updated: July 1, 2024

1. Introduction & Data Controller Information

This Privacy Policy describes how your personal data is collected, used, and shared when you use the CoinSignal service ('Service'). The entity responsible for your personal data (the 'Data Controller') is:

Wow It Works Digital
Keurenplein 41, Box A9512
1069CD Amsterdam, The Netherlands
KvK (Chamber of Commerce) Number: 92797180
('Company,' 'we,' 'us,' or 'our')

This Privacy Policy applies to the CoinSignal website, applications, and all related services. By using our Service, you acknowledge that you have read and understood this Privacy Policy.

2. Types of Information We Collect

We collect information about our users, which may be identifiable or anonymous (including aggregated and de-identified data), as described below.

Information You Provide Us.

  • Account Information: When you create or use your account, we collect information such as your email address and any other information you choose to provide. Your email address will be used for communication related to the Service.
  • Preferences: If the Service allows you to set preferences (e.g., notification settings), we may associate these with your account, browser, or device.
  • Feedback: If you provide us with feedback or contact us, we collect your name, contact information (like email address), and the content of your message.
  • Other Information: We also collect information where you voluntarily provide it through the Service.

Information Collected Automatically.

As you use the Service, we may automatically collect certain information:

  • Interactions with our Service: We collect information about your use of the Service, including browser type, operating system, IP address, device ID, actions taken, pages viewed, referring/exit pages, and timestamps. This helps us analyze usage, improve the Service, and enforce our Terms.
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar technologies like Pixel Tags to collect information, analyze usage patterns, personalize your experience, and improve the Service. You can manage cookies through your browser settings. Note that blocking cookies may affect Service functionality.
  • Do Not Track: We do not currently respond to "Do Not Track" signals as there is no industry standard for how to do so.

We use third-party services (like Google Analytics and Amplitude) to help collect and analyze this information. Their use of data is governed by their own terms and privacy policies.

Information Collected from Third Parties.

We may receive information about you from third-party service providers who support our Service or business operations, such as analytics providers or vendors providing services necessary to operate or secure our platform.

3. How We Use Your Information

We use your information to operate our business, provide and improve the Service, and communicate with you. Specifically, we use your information to:

  • Provide, operate, and maintain the Service.
  • Improve and analyze how the Service is used.
  • Personalize your experience on the Service.
  • Communicate with you about your account, updates, and information related to the Service.
  • Send you newsletters, promotional materials, and other notices (you may opt out).
  • Investigate, address, and prevent fraudulent or unlawful activity or violations of our Terms.
  • Comply with legal obligations and protect our legal rights.
  • For any other purpose with your consent.

We may create and use anonymized and aggregated data for any purpose, including for improving the Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party vendors and service providers ('Subprocessors') who perform services on our behalf to operate and improve our Service. We have agreements in place with these Subprocessors to ensure they protect your data.

Our primary Subprocessors include:

  • Supabase, Inc.: For database hosting, storage, and user authentication services. (See Supabase's Privacy Policy)
  • Vercel, Inc.: For website hosting, content delivery, and server infrastructure. (See Vercel's Privacy Policy)
  • Stripe, Inc.: For payment processing for our subscription plans. (See Stripe's Privacy Policy)
  • Google LLC: For website analytics (Google Analytics). (See Google's Privacy Policy)

We may also share your information in the following circumstances:

  • Affiliates: With companies under common ownership or control, who will be bound by this Privacy Policy.
  • Corporate Restructuring: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: To comply with applicable law, court order, or government regulation, or if we believe it is necessary to protect our rights, property, or safety.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Third-Party Websites and Services

The Service may contain links to third-party websites or integrate with third-party services (like payment processors or exchanges). This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the privacy practices of third parties.

6. Your Data Rights and Choices

You have choices regarding your information:

  • Email Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or via your account settings. You may still receive non-promotional service-related communications.
  • Cookies: You can manage cookies through your browser settings.
  • Data Access and Control: You may be able to access, update, or delete certain account information via your Settings page.

Depending on your location and applicable law (such as GDPR for users in the EEA, UK, or Switzerland, or CPRA for California residents), you may have additional rights regarding your personal data, including:

  • The right to access and obtain a copy of your personal data.
  • The right to request rectification or erasure of your personal data.
  • The right to object to or restrict the processing of your personal data.
  • The right to request data portability.
  • The right to withdraw consent (where processing is based on consent).
  • For California residents, the right to opt-out of the sale of personal information (we do not sell your personal information).

To exercise these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before processing your request.

7. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

8. Security

We implement technical and organizational measures to protect the security of your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Minors

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take steps to delete it.

10. International Data Transfers

CoinSignal is based in the Netherlands. Your information may be stored and processed in the Netherlands or in other countries where we or our service providers operate, which may include countries outside of your country of residence, including the United States.

When transferring data from the European Economic Area (EEA), the UK, or Switzerland to countries outside those regions, we implement appropriate safeguards, such as Standard Contractual Clauses or relying on countries with adequacy decisions, to ensure your data is protected in accordance with applicable data protection laws (like GDPR).

11. Legal Bases for Processing (for EEA, UK, and Switzerland users)

If you are located in the EEA, UK, or Switzerland, we rely on the following legal bases to process your personal data:

  • Performance of a Contract: Processing necessary to provide the Service to you under our Terms.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, analyzing usage, and personalization, where these interests are not overridden by your data protection rights.
  • Consent: Processing based on your consent, such as for sending marketing communications (where required). You can withdraw consent at any time.
  • Legal Obligation: Processing necessary to comply with a legal obligation.

12. California Privacy Rights Disclosure

This section provides additional disclosures for California residents under the California Privacy Rights Act (CPRA).

  • The categories of personal information we collect are described in Section 2 above and may include: identifiers, internet/network activity, commercial information, and inferences drawn from other personal information.
  • The sources from which personal information is collected are described in Section 2.
  • The business or commercial purposes for collecting personal information are described in Section 3.
  • The categories of personal information we may share with third parties (our service providers) are described in Section 4.

As the terms are defined under the CPRA, we do not "sell" or "share" your "personal information."

California residents have certain rights as described in Section 6.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on our website and updating the "Last Updated" date. You are responsible for periodically reviewing this Privacy Policy.

14. Right to Lodge a Complaint

If you are a resident of the European Economic Area (EEA) and you believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority.

As we are based in the Netherlands, our lead supervisory authority is the Autoriteit Persoonsgegevens. You can find their contact details and file a complaint here: www.autoriteitpersoonsgegevens.nl.

Contact Us for Privacy Inquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have any other privacy-related concerns, please contact the Data Controller, Wow It Works Digital, at:

Email: contact@coinsignal.app

Mailing Address:
Wow It Works Digital
Keurenplein 41, Box A9512
1069CD Amsterdam, The Netherlands